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• London Ec
• Posted 30th Jul 2010
• 
• Posted by: i4 Recruitment Account
• Salary: £ Competitive + Benefits
• Job Type: Permanent
• Reference: i4JMONE000694
• This job has been viewed 266 times since it was posted.

Job Description

Head of VIP & Customer Loyalty Programme London £ Competitive

Our client is one of Europe\'s largest online payments systems & among the world\'s leading eWallet providers with over twelve million account holders. The simple eWallet enables customers to make online payments conveniently, securely & send & receive money transfers cost-effectively simply by their email address. Our clients’ worldwide payment network offers businesses access to over 80 payment options in over 200 countries through just one integration. More than 60,000 merchants use their payments service, including global partners such as eBay, Skype & Thomas Cook.

Reporting directly to the VP of Customer Service, the Head of VIP Programme will take on the responsibility of leveraging opportunities with existing clients as well as generating new business. The position will drive the growth of the Company by adding incremental business.

Head of VIP & Customer Loyalty Programme - Responsibilities:

• Creating and implementing sales strategies, managing and providing consultation on all customers in order to achieve agreed targets against revenue and profit plans

• Providing exceptional support for existing clients via phone and email

• Recruitment & selection for the VIP team

• New market development which includes all aspects of the business from banking, licensing and regulatory environments as well as preparing end customer marketing and B2B sales

• Overall responsibility for gaining an intimate and detailed awareness of the company portfolio of products and services, their individual limitations, client obligations, other service relationships and lateral up sell opportunities

• Maintain working knowledge of competitors and industry trends

• Overall responsibility for utilising business specific media, trade magazines and memberships to relevant organisations or networking clubs

• Ensure that availability for any business shows, seminars or exhibitions where the Company may participate is communicated to the Senior Management

• Work closely with the Marketing department to create and delivery affective promotional campaigns

Head of VIP & Customer Loyalty Programme - Essential Skills:

• Strong track record of success in Sales/Marketing/ Business Development/Research

• Quality driven VIP/ Customer Service leadership experience

• Knowledge and experience of the online gaming industry is desirable

• Outstanding people management skills

• Troubleshooting and problem solving skills

• Good experience of devising and implementing business plans

• Good experience of budget responsibility

• Excellent communication, presentation and influencing skills

• Highly motivated with strong commitment

• Well organised, able to prioritise multiple tasks and complete projects by deadlines

• A second European language beneficial

• Bachelor’s degree in Business or Management

To apply please send your CV to: apply@i4jobs.co.uk